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PMP Exam Preparation Question On Quality Management Knowledge Area

Quality Management Questions

  1. Which of the following is NOT a part of quality?
  2. Fitness for use
  3. Conformance to requirements
  4. Value to the sponsor
  5. Customer satisfaction 

Ans . C

 2. A project manager is using a histogram to analyze defects found by the team during Inspection activities. What process is being performed?

  1. Plan Quality Management
  2. Control Quality
  3. Perform Quality Assurance
  4. Verify Scope

Ans. B

 

  • 3. Which of the following is NOT an example of cost of quality?
  • 1. Having team members spend extra time reviewing requirements with the stakeholders
  • 2. Paying extra programmers to help meet a deadline
  • 3. Hiring extra inspectors to look for defects
  • 4. Sending a crew to repair a defective product that was delivered to the client

 

Ans . B

 

You’re working with an audit team to check that your company’s projects all meet the same quality standards. What process is being performed?

1. Plan Quality Management

2.Control Quality

3. Perform Quality Assurance

4. Perform Quality Management

Ans . C

 

  1. You’re managing a project to deliver 10,000 units of custom parts to a manufacturer that uses Just-in-Time management. Which of the following constraints is most important to your client?

1. The parts must be delivered on time.

2. The parts must be delivered in a specific order.

3. The parts must conform to ISO specifications.

4. The parts must be packaged separately.

 

Ans . A

 

  1. Which of the following is NOT part of the Quality Management plan?

1. Strategies for handling defects and other quality problems

2. Guidance on how the project team will implement the company’s quality policy

3. Metrics for measuring your project’s quality

4. A description of which deliverables don’t have to be inspected

 

Ans . D

 

 

  1. Which of the following tools and techniques is used to show which categories of defects are most common?

.1 Control charts

2. Pareto charts

3. Checksheets

4. Flowcharts

 Ans . B

 

  1. You’re managing a highway construction project. The foreman of your building team alerts you to a problem that the inspection team found with one of the pylons, so you use an Ishikawa diagram to try to figure out the root cause of the defect. What process is being performed?

1. Quality Management

2. Plan Quality Management

3. Control Quality

4. Perform Quality Assurance

 

Ans C

 

  1. Which tool or technique is used to analyze trends?

Scatter chart

Run chart

Checklist

Flowchart

 

Ans B

 

  1. When is inspection performed?

At the beginning of the project

Any time a project deliverable is produced

Just before the final product is delivered

At the end of the project

 

Ans B.

 

 

  1. What’s the difference between Control Quality and Verify Scope?
  • Control Quality is done at the end of the project, while Verify Scope is done throughout the project.
  • Control Quality is performed by the project manager, while Verify Scope is done by the sponsor.
  • Control Quality is performed by the sponsor, while Verify Scope is done by the project manager.
  • Control Quality means looking for defects in deliverables, while Verify Scope means verifying that the product is acceptable to the stakeholders.
  •  

Ans.  D

 

  • 12. You’re a project manager at a wedding planning company. You’re working on a large wedding for a wealthy client, and your company has done several weddings in the past that were very similar to the one you’re working on. You want to use the results of those weddings as a guideline to make sure that your current project’s quality is up to your company’s standards. Which tool or technique are you using?
  • Checklists
  • Benchmarking
  • Design of experiments
  • Cost-benefit analysis

 

Ans .B

 

  • 13. You are using a control chart to analyze defects when something on the chart causes you to realize that you have a serious quality problem. What is the MOST likely reason for this?
  • The rule of seven
  • Upper control limits
  • Lower control limits
  • Plan-Do-Check-Act

 

Ans. A

 

  • 14.  Which of the following BEST describes defect repair review?
  • Reviewing the repaired defect with the stakeholder to make sure it’s acceptable
  • Reviewing the repaired defect with the team to make sure they document lessons learned
  • Reviewing the repaired defect to make sure it was fixed properly
  • Reviewing the repaired defect to make sure it’s within the control limits

 

Ans. C

 

  • 15. The project team working on a project printing 3,500 technical manuals for a hardware manufacturer can’t inspect every single manual, so they take a random sample and verify that the manuals have been printed correctly. This is an example of:
  • Root cause analysis
  • Cost-benefit analysis
  • Benchmarking
  • Statistical sampling

 

Ans D.

 

 

  • 16. What’s the difference between Control Quality and Perform Quality Assurance?

 

Control Quality involves charts like histograms and control charts, while Perform Quality Assurance doesn’t use those charts.

Control Quality and Perform Quality Assurance mean the same thing.

Control Quality means inspecting for defects in deliverables, while Perform Quality Assurancemeans auditing a project to check the overall process.

Perform Quality Assurance means looking for defects in deliverables, while Control Quality means auditing a project to check the overall process.

 

Ans . C

 

  • 17. Which Control Quality tool is used to analyze processes by visualizing them graphically?
  • Checklists
  • Flowcharts
  • Pareto charts
  • Histograms

 

Ans B.

 

  1. You are looking at a control chart to figure out if the way you are doing your project fits into Your company’s standards. Which process are you using?
  1. Plan Quality Management
  2. Perform Quality Assurance
  3. Control Quality
  4. Quality Management

 Ans . B

  • 19. Which of the following is associated with the 80/20 rule?
  1. Scatter chart
  2. Histogram
  3. Control chart
  4. Pareto chart 

Ans . D

 

  • 20. Validated defect repair is an output of which process?

 

  • 1. Integrated Change Control
  • 2. Plan Quality Management
  • 3. Control Quality
  • 4. Perform Quality Assurance
  • Ans . C
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